Boarded to Built operates this platform to provide property management services. This policy describes how personal information is collected, used, and disclosed when customers access our services.
Information We Collect
Name, address, billing address, shipping address, phone number, and email address — collected when you engage our services, fill out a form, or communicate with our team.
Payment card details and transaction records processed through our secure payment partners. We do not store raw card data.
Usernames, passwords, and user preferences associated with any platform account you create.
Services viewed, engaged, or cancelled — including timestamps and engagement history.
IP addresses, browser details, device identifiers, and how you interact with our website and platform tools.
How We Use Your Information
To process service requests, manage field dispatch, deliver inspection reports, and maintain your account.
To send service updates, compliance alerts, and relevant marketing communications. You may opt out at any time.
To detect unauthorized access, prevent fraudulent activity, and maintain platform integrity.
To comply with applicable laws, respond to lawful requests, and enforce our agreements.
Information Sharing
Payment processors, field coordination software, shipping and logistics partners, and analytics providers who support our operations.
Advertising platforms used for targeted outreach. This sharing is subject to applicable opt-out rights in your jurisdiction.
In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
When required by valid legal process, court order, or to protect the safety of our users or the public.
Third-Party Platforms
Form submissions and transactional emails are processed through Resend, our email delivery provider. Data transmitted includes the information you submit in our contact, application, and request forms.
Our platform is hosted on Vercel. Your requests are processed through Vercel's infrastructure in accordance with their privacy and data handling policies.
We may use analytics tools to understand how our platform is used. These tools may collect device-level data per their own privacy policies. No personal information is sold to analytics providers.
Your Rights
You may request a copy of the personal information we hold about you.
You may request correction of inaccurate data or deletion of your personal information, subject to legal retention requirements.
Depending on your location, you may have the right to opt out of targeted advertising based on your personal information.
Submit requests to michael@boardedtobuilt.com or write to us at 10200 Mill Run Cir, Owings Mills, MD 21117.
